Thank you for choosing PP Jewellers ("we," "our," or "us"). We are committed to providing you with the highest quality jewelry and exceptional customer service. In the event that you are not completely satisfied with your purchase, our return policy is designed to make the return process as simple and straightforward as possible.
1. Returns and Exchanges
1.1. Eligibility: You may be eligible for a return or exchange if your jewelry item(s) meet the following conditions:
- The item is in its original, unused condition.
- All original tags, packaging, and accompanying documents are included.
- The return or exchange request is made within 7 days from the date of purchase.
1.2. Non-Returnable Items: For hygiene and safety reasons, certain items are non-returnable unless they are found to be defective or damaged upon receipt. These may include earrings for pierced ears, and customized or personalized jewelry.
2. Return Process
2.1. Request a Return: To initiate a return or exchange, please contact our customer service team at +91 9311347670. Provide your order number and a detailed reason for the return. Our team will guide you through the process.
2.2. Return Shipping: You are responsible for the cost of return shipping, except in cases where the item is damaged, defective, or if the return is due to an error on our part.
2.3. Return Authorization: We will provide you with a return authorization number (RA#) and instructions on how to return the item. Please clearly mark the RA# on the outside of the package.
3. Refunds and Exchanges
3.1. Refunds: Upon receipt and inspection of the returned item(s), we will process your refund. Refunds will be issued to the original payment method, excluding any shipping charges. Please allow 7 business days for the refund to be processed.
3.2. Exchanges: If you request an exchange for a different item, we will ship the new item once the return is received and processed. If there is a price difference, you may be charged or refunded accordingly.
4. Warranty and Quality Guarantee
We stand behind the quality of our jewelry. All our jewelry items are covered by a 1 year warranty against manufacturing defects. If you experience any issues related to the quality of our products, please contact our customer service team, and we will assist you in resolving the matter.
We appreciate your trust in PP Jewellers, and we are dedicated to ensuring your satisfaction with our products. Thank you for shopping with us.
Adapt this template to your specific business needs, including the duration of the return window and any additional terms and conditions that apply. Make sure your return policy complies with local and national laws and regulations, and consider seeking legal advice to ensure full compliance.